Found or Gone
Last updated: August 2026
This Privacy Policy explains how Found or Gone ("we," "us," or "our"), operating at foundorgone.com, collects, uses, and protects your information when you visit our website, request a quote, or communicate with us by phone, text message, or email.
1. Information We Collect
We collect information you provide directly to us, including:
Contact information: your name, business name, phone number, and email address, collected when you submit our quote request form, call us, or text us.
Business information: details you share about your business and what you're looking for in a website.
Communication records: records of calls, text messages, and emails between you and us. If we record a phone call, we will tell you at the start of the call.
Website usage data: basic analytics such as pages visited, device type, and browser, collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
Respond to your quote requests and inquiries.
Provide, deliver, and support our website design and hosting services.
Communicate with you by phone, email, or text message (with your consent)
Send you your website preview link, service updates, and appointment reminders.
Improve our website and services.
Comply with legal obligations.
3. SMS/Text Messaging
Found or Gone sends one-to-one, informational text messages. You opt in to receive texts from us either by verbally agreeing during a phone call with us, by checking the required consent box on the quote request form at foundorgone.com, or by texting us first. Messages we send may include:
A link to a preview of your website, as discussed with you by phone
Replies to your questions and quote requests
Project updates and appointment reminders
We do not send bulk marketing text campaigns.
Message frequency varies and is typically low.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. We process opt-out requests promptly.
For help, reply HELP or contact us at [email protected]
Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
We may share data with our SMS platform provider solely to deliver messages to you.
Full SMS program terms, including example messages, are in our Terms & Conditions at foundorgone.com/terms.
4. How We Share Information
We do not sell your personal information. We share information only with:
Service providers who help us operate our business (such as website hosting, form processing, phone and SMS platforms, and email providers), and only as needed to provide our services
Legal authorities when required by law, court order, or to protect our legal rights
Text messaging opt-in data and consent are never shared with third parties, as stated in Section 3.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.
6. Data Retention
We keep your information only as long as needed to provide our services, respond to your inquiries, and meet legal requirements. You may request deletion of your information at any time by contacting us at [email protected]
7. Your Rights
You may:
Request a copy of the personal information we hold about you
Ask us to correct or delete your information
Opt out of marketing emails via the unsubscribe link in any email
Opt out of text messages by replying STOP
To exercise any of these rights, contact us at [email protected].
8. International Data Transfers
Found or Gone is based in New Zealand. If you contact us from the United States or elsewhere, your information may be processed and stored in New Zealand and in the systems of our service providers (such as our phone/SMS, hosting, and email platforms), some of which are based in the United States. We handle your information in accordance with this policy and the New Zealand Privacy Act 2020 regardless of where it is processed.
9. California Privacy Rights
If you are a California resident: we collect the categories of information described in Section 1, use them for the purposes described in Section 2, and do not sell or share your personal information as those terms are defined under California law. You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will not discriminate against you for exercising any of these rights.
10. Cookies
Our website uses cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
11. Children's Privacy
Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.
13. Contact Us
Questions about this Privacy Policy or your data:
Found or Gone
4 Flaxfield Lane, Auckland, New Zealand, 2018
[email protected]
0272465667